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+383 38 600 848

Month: December 2025

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The SIGURIA Insurance Company is committed to providing quality, fast and courteous services to all its customers at all times, therefore it has created Customer Care in order to ensure effective processing of your suggestions.

Promptly addressing suggestions and improving processes is essential to keeping your business competitive and your customers satisfied.

Guide to submitting your complaint
This instruction is created with the purpose of informing you about the possibility of submitting your complaint to the Company, which may be the result of any dissatisfaction with the provision of services and claims for compensation. The submitted complaint will be subject to treatment only when it is submitted by the insured client or injured party and is based on arguments. In order for your complaint to be processed, we suggest that you make the submission of the complaint as detailed and based on arguments as possible.

Complaints submission channels
Complaints can be addressed in the three official languages of the Republic of Kosovo using the following channels:
a) Insurance Company SIGURIA Sh.A., Qamil Hoxha Street no. 15, Prishtina,
b) Email [email protected],
c) Social networks owned by the Company.,
e) Through tel. numbers. 038/600848 and/or 038/200200

The complaint will be reviewed within 15 days from the date of its receipt, while for more complicated cases this deadline may be extended up to 30 days from the date of receipt. In case of extension of the deadline for review by the Company, the Client will be notified of this extension. In case the Company needs additional documentation or information, the Client will be instructed on the time and submission of the requested documentation or information. The response to the complaint is free of charge and will be provided in writing, electronically or by telephone, depending on the Client's choice. The response will be prepared in one of the official languages in Kosovo, depending on the language in which the product agreement was concluded. If the Client is not satisfied with the response to the complaint, for the resolution of the complaint he will be instructed to address the Central Bank of Kosovo (CBK), the Courts or other relevant institutions for the resolution of the complaint. When reviewing the complaint, the Company will act in accordance with the provisions of the CBK Regulation on the internal process for handling complaints.

Timelines for handling complaints
The Company suggests that you submit your complaint as soon as possible, from the moment you consider that you have grounds for a complaint. After receiving the complaint, the Company will notify you of the receipt of the complaint, and will return the final response to you within 15 calendar days after confirming receipt of the complaint. The Company will return the final response to you through the same channel through which you filed the complaint, unless you prefer that the response be returned to you through any of the above-mentioned channels.

Complaints reference number
The company, upon receipt of the complaint, will confirm receipt of the complaint and will notify you of the unique number of your complaint, which serves as a reference number for the complaint. If additional contact is required regarding the complaint filed, this number will serve as a reference.

Suggestion form

I declare that I give my consent to the processing of the personal data completed at the time of submitting the suggestions, only for the purpose stated above and not for any other purpose.

Error: Contact form not found.

Question Form

I declare that I give my consent to the processing of the personal data completed at the time of submitting the questions, only for the purpose stated above and not for any other purpose.

Error: Contact form not found.

Standard format for filing complaints

Error: Contact form not found.

Founded with the aim of providing security and protection for individuals and businesses, we work every day to meet the needs of our clients with quality and personalized services. Our mission is to provide secure and sustainable solutions that protect what matters most to you.

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Contact:
+038-600-848
+038-220-200

You can find us:
Rr. Qamil Hoxha Nr.51,Prishtinë

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The SIGURIA Insurance Company is committed to providing quality, fast and courteous services to all its customers at all times, therefore it has created Customer Care in order to ensure effective processing of your suggestions.

Promptly addressing suggestions and improving processes is essential to keeping your business competitive and your customers satisfied.

Guide to submitting your complaint
This instruction is created with the purpose of informing you about the possibility of submitting your complaint to the Company, which may be the result of any dissatisfaction with the provision of services and claims for compensation. The submitted complaint will be subject to treatment only when it is submitted by the insured client or injured party and is based on arguments. In order for your complaint to be processed, we suggest that you make the submission of the complaint as detailed and based on arguments as possible.

Complaints submission channels
Complaints can be addressed in the three official languages of the Republic of Kosovo using the following channels:
a) Insurance Company SIGURIA Sh.A., Qamil Hoxha Street no. 15, Prishtina,
b) Email [email protected],
c) Social networks owned by the Company.,
e) Through phone numbers. 038/600848 and/or 038/200200

The complaint will be reviewed within 15 days from the date of its receipt, while for more complicated cases this deadline may be extended up to 30 days from the date of receipt. In case of extension of the deadline for review by the Company, the Client will be notified of this extension. In case the Company needs additional documentation or information, the Client will be instructed on the time and submission of the requested documentation or information. The response to the complaint is free of charge and will be provided in writing, electronically or by telephone, depending on the Client's choice. The response will be prepared in one of the official languages in Kosovo, depending on the language in which the product agreement was concluded. If the Client is not satisfied with the response to the complaint, for the resolution of the complaint he will be instructed to address the Central Bank of Kosovo (CBK), the Courts or other relevant institutions for the resolution of the complaint. When reviewing the complaint, the Company will act in accordance with the provisions of the CBK Regulation on the internal process for handling complaints.

Timelines for handling complaints
The Company suggests that you submit your complaint as soon as possible, from the moment you consider that you have grounds for a complaint. After receiving the complaint, the Company will notify you of the receipt of the complaint, and will return the final response to you within 15 calendar days after confirming receipt of the complaint. The Company will return the final response to you through the same channel through which you filed the complaint, unless you prefer that the response be returned to you through any of the above-mentioned channels.

Complaints reference number
The company, upon receipt of the complaint, will confirm receipt of the complaint and will notify you of the unique number of your complaint, which serves as a reference number for the complaint. If additional contact is required regarding the complaint filed, this number will serve as a reference.

Suggestion form

I declare that I give my consent to the processing of the personal data completed at the time of submitting the suggestions, only for the purpose stated above and not for any other purpose.

Error: Contact form not found.

Question Form

I declare that I give my consent to the processing of the personal data completed at the time of submitting the questions, only for the purpose stated above and not for any other purpose.

Error: Contact form not found.

Standard format for filing complaints

Error: Contact form not found.

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